HOW LONG DOES IT TAKE FOR DELIVERY?
We dispatch our products within 2 working days via Royal Mail. Please see the delivery times below from the time you order to arriving at your door in working days (this excludes bank holidays & weekends). Please note that some very large orders can be sent in two packages (we do not charge the customer any additional cost for this).
WHAT IS THE THRESHOLD FOR FREE DELIVERY?
To avail of free delivery, your order has to reach £150 for those in the UK (free 2nd class signed postage) and £250 for those outside the UK (free international signed postage).
MY TRACKING NUMBER HAS NOT UPDATED LOCATION, WHATS WRONG?
Our postage provider provides signed delivery, not fully tracked delivery. The customer will be able to see the dispatch date and when Royail Mail has handed the products to oversee providers, but for some countries the tracking number does not provide full tracking and may not update again until the customer has signed for the product.
CAN I RETURN MY ORDER?
Yes you can return your order if the product is returned in its original condition (new and unused) and in it’s original packaging. The buyer will return the package to the return address in the package and pay for postage. Once the product is received we will send you a refund of the items you purchased (minus original delivery post). The limit for returning an order is 14 days within the UK & 21 days for all international orders. We will advise you to please get in touch with us before returning your order for confirmation.